The postal industry is oriented towards people's livelihood and is a basic industry that serves a wide range of economic construction and social development. The “Nanjing Postal Management Regulations” formulated by Nanjing City in 2001 played an important role in strengthening management and promoting the development of the postal industry.
However, with the development of the situation, the postal industry in Nanjing has also encountered some outstanding problems, which are mainly manifested in: the postal universal service needs to be strengthened, the development of the express delivery industry is unbalanced, the market order is not standardized, the quality of services is uneven, and the crux of the problem is outstanding. Industry safety supervision The difficulty is further increased.
The national postal law and the postal regulations of Jiangsu Province have been revised and new top-level designs have been made in terms of adjustment scope, management system, and specific systems. The "Nanjing Postal Administration Regulations" has been unable to adapt to the protection and development of postal services and express delivery services. And supervision and management needs.
The Good Law was proposed before good governance. The Standing Committee of the Nanjing Municipal People's Congress insisted on playing the role of leading and promoting the legislation. It used the superior method to make the convergence of the system and set aside the new one in a timely manner. On June 29 this year, the "Postal Regulations of the Nanjing Municipality" was considered and passed (hereinafter referred to as Regulations). On July 29, the twenty-fourth meeting of the Standing Committee of the Twelfth National People's Congress of Jiangsu Province reviewed and passed the regulations, and will be formally implemented on September 1 this year.
Co-ordinating and managing express delivery
Rationally plan the layout of express delivery infrastructure
As an important part of the postal industry, express delivery has grown rapidly in recent years. At present, there are more than 100 express delivery companies registered and registered in Nanjing's postal administrative department, employing more than 15,000 people, with an average daily delivery of about 800,000, and annual business income. About 5.5 billion yuan, express delivery business has occupied the entire postal market, "half the country."
When we were amazed at the rapid development of express delivery, some macro and micro issues also arose. On the one hand, express delivery companies are faced with difficulties in hardware and capital investment, industrial restructuring and other issues, and need to be supported and guided through legislation.
On the other hand, for the citizens who are accustomed to online shopping, the moment they receive the courier may not be all excited and satisfied. How can the courier not get the worries caused by the face-to-face acceptance? How to deal with the delivery of violent sorting damaged items? Each courier in the community “settles on the beach” to destroy the overall environment. These kinds of problems also need to find answers in regulations.
“The old regulations in Nanjing focused on franchised postal services and postal services operated by non-postal companies in terms of scope of adjustment. There were few specifications for express delivery services.” Zhong Lianyong, deputy director of the Legal Work Committee of the Nanjing Municipal People’s Congress Standing Committee, said that this time the old and new were established. The legislative needs of the public are well connected, and the legislative ideas that support the universal service of the postal service and support and regulate the express delivery service are followed. The postal service and express delivery service are integrated into the management scope, and special regulations are established to make regulations and establish Nanjing. City's postal services and courier services go hand in hand with the development pattern.
The development of the postal industry is constrained by factors such as land, equipment, and manpower. There is a problem that the layout of the industry infrastructure is not standardized. Therefore, it is necessary to start with planning and do a good job of source control.
Responsibility for the implementation of the regulations requires that the Nanjing Municipality's postal administrative department prepare the city's postal service development plan. It shall also formulate express service development plans and special postal facilities plans in accordance with the superior law and with reference to the relevant regulations of the State Council. At the same time, the ordinance stipulates that the layout of express delivery infrastructure should be properly arranged in the planning of urban and rural areas, the overall planning of land use, and the planning of public service facilities, so as to further ensure that planning is implemented in advance and regulations are implemented.
Requested built-in residential building letter box
Standardize the delivery of end-of-service facilities
The letter box is closely related to the lives of the people and is called the “last mile” of the city post. However, judging from the current situation in Nanjing City, there is still a gap in the construction of the letter box. In particular, a considerable number of old districts have already been built. The absence of letter boxes or letter boxes has caused disrepair, which has affected the use of the citizens.
"Although the superior law has made principle provisions for the construction of completed residential letter boxes, it is difficult to implement them in practice. Property owners often have difficulty agreeing on the cost of replacements and deployment positions, leading to long-term unsolved problems. Problems," Zhong Lianyong said.
The Nanjing Municipal People’s Congress Standing Committee carefully studied and judged the national requirements and the legislative situation, and carried out a series of feasibility studies to analyze and calculate the relevant data in the main city of Nanjing. It is believed that setting up letter boxes is to promote postal public services to benefit the people. The effective measures, according to the relevant provisions of the optimization of the government's public service functions, the government is obliged to solve the people's livelihood issues.
Therefore, the ordinance clarified the responsibility of the government. It was stipulated that if a letter box had not been set up in the urban residents' houses built and used before the implementation of the Regulations, the Nanjing Postal Administration Department would coordinate with the postal enterprises to organize the construction. The required expenses were set by the municipal and district people's governments. bear.
While the express delivery business is growing at the same time, the competition for end-point delivery services has become increasingly fierce, and it has been shortened to the "last mile" of short-sleeved links. As a result, intelligent express mail boxes have emerged.
However, the settings of smart express mail boxes are disorderly and indiscriminately built, which destroys the overall layout of residential areas. There are barriers to use in intelligent express mail boxes that have been set up, lack of synergy, resulting in waste of resources and redundant construction.
How to better promote this new thing to play a role? The regulations start with the development of standardized express service facilities. On the one hand, the newly-remodeled urban residents' residential areas and urban residential areas that have been built and used before the implementation of the regulations are clearly assigned responsibility, emphasizing construction requirements, implementing management regulations, and highlighting conveniences. Service attributes, and authorize the municipal people's government to formulate supporting measures to achieve orderly construction. On the other hand, enterprises and agencies, groups, enterprises, institutions, and commercial districts that operate express delivery services are encouraged to set up end-of-end express service facilities, and they must make efforts to open up the “slipped blockage” of express delivery.
The village post office is the last link in rural delivery, and it can effectively solve the problem of rural postal difficulties. The construction of the village post office is a great way for rural residents, especially left-behind elderly people, to receive e-mails, newspapers and periodicals, and agricultural distribution products in a timely manner, which provides great convenience for their production and life.
To this end, the Nanjing Municipal People’s Congress Standing Committee particularly focused on the role of postal services in serving “three rural issues” and promoting the equalization of public services in rural areas. It requested the township people’s government, sub-district offices to organize village committees to build village postal stations or Determine other places to receive mail, and make provisions for the operating expenses and operation management of the village post office to ensure that rural residents enjoy better service at their homes.
May not violently sort express delivery over two additional charges
Putting an End to "Deadly Express" and Implementing Safety Responsibility
In online shopping, consumers are most concerned about the issue of violent sorting. At a sorting center of a courier company, the reporter saw that the sorter tossed shipments in different directions according to the location on the express waybill, and some pickers even took a break from sitting on the express mail.
In this regard, the Regulations stipulates that when sorting operations are performed by enterprises operating express delivery services, they shall be handled, partitioned, and operated in accordance with the type and time limit of express shipments, and shall not be stacked and sorted in the open air, and may not be thrown, stamped on, or otherwise jeopardized. The way to sort. Safety monitoring equipment shall be installed at the mail, courier business sites and processing sites and ensure normal operation 24 hours a day. The monitoring data storage time shall not be less than 30 days.
Received courier, courier brother only let the sign to leave. When I opened it, I found that the glass above the decorative painting had been broken. In the past few days, Ms. Li, who lives in Aoti New City, Jianye District, Nanjing City, has encountered annoyance. “When a claim is made, the courier company pushes three to four and always makes excuses; while the family is waiting for the renovation, they have to buy a new one.”
In response to this problem, the Regulations stipulates that delivery personnel shall verify the identity information of the recipient or the recipient when delivering the shipment, and inform the recipient or the recipient that they are entitled to face-to-face acceptance. If the recipient or the substitute acceptor confirms that the express package is in good condition and the weights are in conformity, if no inspection is required on the face of the shipment, the receipt shall be signed.
If the recipient or the income receiver finds that the internal parts are short, damaged, or inconsistent with the express waybills during the acceptance process, they may reject the receipt, indicate the reasons and time on the express waybill, and jointly sign and confirm with the delivery personnel. If the recipient or the receiver refuses to sign, the delivery personnel shall indicate it. If the parties agree otherwise or otherwise provided by law. If express shipments are lost, damaged, or have short internals, the indemnity amount shall be determined for the insured express shipments in accordance with the insured price rules agreed between the enterprise that operates the express delivery service and the user; for unexceeded express shipments, the relevant provisions of civil laws shall apply.
Due to a business trip abroad, Mr. Liu, who worked in the Nanjing Jiangning Economic Development Zone, did not receive two calls from the courier brother. After returning home, Mr. Liu found that the express delivery was no longer in the smart express mail box. When the courier was required to deliver the goods again, the courier said that they had already delivered the goods twice. If they need to deliver the goods again, they need to pay extra fees. Although money is not much, Mr. Liu still feels bad.
How to solve this problem? The regulations stipulate that if an enterprise operating an express delivery service uses a self-service equipment such as a smart express mail box to provide delivery services, it shall obtain prior consent from the addressee and inform the recipient of the method of extraction, inquiry, consultation and complaint channels, etc., in an appropriate manner. , and according to the time limit of the service promised by the sender at the time of receipt and delivery. Express delivery to self-service equipment such as smart express mail boxes is regarded as one delivery. If the courier has not yet submitted the courier after two free deliveries due to the recipient or the recipient, the courier business may charge an additional fee, but it should inform the recipient of the charge in advance.
In addition, the frequent "death-and-delivery" incidents in recent years have refracted a series of problems that urgently need to be solved, such as weak security awareness of related express delivery companies and employees, unsound management system, and unforeseen emergency management.
“Express security involves personal security, public safety, and social security. Legislation must complement the current safety supervision shortcomings, combine the actual management of the city's management work to improve safety supervision systems and measures, and promote the sustainable development of the postal industry.” Zhong Lianyong said.
Considering that the security issue involves multiple entities, the regulations stipulate the security responsibilities of the postal and express delivery companies, senders, and the regulatory authorities respectively. For postal and express delivery companies, they mainly strengthen the main responsibilities, strengthen self-management, and allow market access and operation management. , security training, receipt verification, inspection and acceptance, information confidentiality, safety production, emergency plan, etc. are all bound to ensure that safety precautions do not leave dead ends; targeting senders is mainly to improve self-discipline awareness and clear delivery obligations; The department is mainly responsible for elaborating the responsibilities of the administrative departments such as the postal service, public security, and national security, and highlighting the cooperation and cooperation obligations of the departments.
“Regulations are of great significance in regulating the market order, strengthening safety supervision, promoting industry innovation and development, and satisfying people's demand for postal services,” said Chen Shaoze, director of the Standing Committee of Nanjing Municipal People’s Congress.